Frequently Asked Questions
You can read more about the Green Elf Team here.
We are London’s most sustainable tree delivery that services everywhere inside the M25. See our Delivery section here for more information
We offer two types of Christmas tree. Both are premium varieties that are renowned for their beauty, easy maintenance requirements and great needle retention (less mess).
'Nordmann Fir' which tends to be bushy, greener and broader, available in different sizes in both pot grown and rental service and cut tree.
'Fraser Fir' which tends to be more slender and elegant and with a more silvery needle, also with an incredible lemony scent.
You can read more about our trees here to help you decide.
Exclusively British Grown Trees
Partnering with generational at the forefront of innovative and sustainable practices
We only accept top quality trees from best UK growers (tree stock that supplies The Ritz London, Crown Estate, Royal Horticultural Society and the National Trust, just to name a few!)
We utlise electric delivery fleets
All cut trees can be collected for responsible upcycling or composting
All pot grown trees can be rented, where we collect it after Christmas to replant back in the wild
- Imported trees (more transit miles and carbon)
- tree farms with no replenishment/sustainability policies (they should be planting at least 1 more for every tree they harvest)
- trees delivered in old polluting vehicles (should be low emission or electric)
- tree sellers with leftover/wasted trees at the end of the season (zero waste should be the norm).
Our tree stands are available separately here. To save you the time and inconvenience of figuring this out, we offer just the one type which suits all of the trees we offer. It's functionality and durability means it will last you for many seasons to come.
Yes, we can deliver if you're not home if you tell us where to leave the tree. Please see our delivery information page here for more information
Our trees are carefully chosen by our grower to ensure only the best are delivered to your door. This means we can be confident you'll love your Green Elf Sustainable Christmas Tree.
We have 3 sizes available for the Nordmann and Fraser trees (5-6ft, 6-7ft and 7-8ft). We also have pot grown trees 4.5-7ft available too. You can see our range of trees here.
In 2024 our earliest delivery date is Thursday the 15th November and final delivery date is Sunday the 20th of December.
Yes we can! We'd love to help you recycle your tree (replant, composted or repurposed for its next use). If you'd like us to arrange this service just add the Responsible Tree Removal Service to your cart and we'll be in contact to arrange the collection when it suits you, before xmas or in early January.
Our trees are ideal with their low maintenance requirements but they don't like being placed near heaters or radiators, and love a drink of water across the festive season. See here for more details in our care guide.
The short answer is yes! Various research has shown that the average artificial tree products up to 10 times as much carbon emissions to that of a similar size real tree. Our pot grown trees can be replanted into nature or kept with you at home for reuse, and our sustainable cut British trees can be repurposed via composting or up-cycled to be made into something else while plastic also takes centuries to break down,. You can find out more about our sustainability practices and the benefits of real trees here.
Yes, however this needs to be done at least 5 calendar days in advance of your delivery.
We're confident you'll love your sustainable Green Elf Christmas Tree, but if you're not happy with it, let us know in within 48 hours of delivery and we'll make it right and deliver you a new one if needed. Please remember, each and every tree is unique. Please refer to the Care Guide for more detail on how to set up and care for your tree
Absolutely! We offer our full range of trees and accessories that can be ordered in larger quantities and delivered to a list of recipients (so long as they're in our delivery zone). They even come at discounted prices to help you with your Christmas budgets. If you want multiple deliveries to multiple different locations you can make a special request on the contact us page.
Yes we do! Please contact us here if you are making an order of more than 5 trees to receive a discount.
Yes we are. Our VAT registration number is 360790687. Upon payment, we can also issue you a VAT receipt that you can use for tax purposes.
Yes absolutely, please make a request for what you need here
We don't offer decoration but we work with an excellent decoration firm that we can connect you with.